New York-Presbyterian Hospital VP on Future of Patient-centric Care
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Jeff Bokser, MHA '01, vice president of NewYork-Presbyterian Hospital, discusses the future of patient-centric care and his experience helping create a hospital culture that focuses on the patient experience. Efforts such as "Patient Experience Fridays" at NewYork-Presbyterian Hospital bring together the leadership team to share what is working well in terms of patient care/experience and opportunities for improvement.
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health care; medicine; health administration; New York-Presbyterian Hospital; Cornell University
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Required Publisher Statement: © Cornell Institute for Healthy Futures. Reprinted with permission. All rights reserved.