eCommons

 

Human Resource Management: A Troubling Issue for the Global Hotel Industry

Other Titles

Abstract

Although economic issues cast a long shadow, a survey of 243 hotel managers and executives has identified human resources as the most persistent problem they face. Different aspects of the HR issue are more salient in various parts of the globe. For instance, managers in North American and Middle Eastern hotels were most concerned with attracting talented workers, but those in Europe cited retention as their top issue. In South America, training and morale surfaced as top issues. Hoteliers in Africa were more likely to cite labor shortages as a key concern. The findings of this study reinforce those of an earlier survey, which also found human resources to be a top concern of hotel managers.

Journal / Series

Volume & Issue

Description

Sponsorship

Date Issued

2009-11-01

Publisher

Keywords

hotel management concerns; human resources; international hotel management

Location

Effective Date

Expiration Date

Sector

Employer

Union

Union Local

NAICS

Number of Workers

Committee Chair

Committee Co-Chair

Committee Member

Degree Discipline

Degree Name

Degree Level

Related Version

Related DOI

Related To

Related Part

Based on Related Item

Has Other Format(s)

Part of Related Item

Related To

Related Publication(s)

Link(s) to Related Publication(s)

References

Link(s) to Reference(s)

Previously Published As

Government Document

ISBN

ISMN

ISSN

Other Identifiers

Rights

Required Publisher Statement: © Cornell University. Reprinted with permission. All rights reserved.

Rights URI

Types

article

Accessibility Feature

Accessibility Hazard

Accessibility Summary

Link(s) to Catalog Record