A Quarter-Century Focus on Improving Service Quality

dc.contributor.author	Verma, Rohit Dr.
dc.date.accessioned	2020-09-12T21:04:05Z
dc.date.available	2020-09-12T21:04:05Z
dc.date.issued	2014-08-01
dc.description.abstract	[Excerpt] The first International Quality in Service Symposium (QUIS) that took place in 1988 in Karlstad, Sweden, represented a particularly important starting point and stimulus for the scientific discussion of service management issues. Since then, service management research has developed significantly, and a specific scientific community has evolved. At several prestigious universities all over the world, service research centers have been established and a growing number of service-related books have been published. Moreover, an increasing number of academic journals with a focus on services are gaining an international reputation.
dc.description.legacydownloads	Verma90_A_quarter_century_focus.pdf: 139 downloads, before Aug. 1, 2020.
dc.identifier.other	6767034
dc.identifier.uri	https://hdl.handle.net/1813/71663
dc.language.iso	en_US
dc.rights	Required Publisher Statement: © Cornell University. Reprinted with permission. All rights
dc.subject	service research
dc.subject	Quality in Service Symposium
dc.title	A Quarter-Century Focus on Improving Service Quality
dc.type	article
local.authorAffiliation	Verma, Rohit Dr.: rv54@cornell.edu Cornell University School of Hotel Administration

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