A Quarter-Century Focus on Improving Service Quality

dc.contributor.authorVerma, Rohit Dr.
dc.date.accessioned2020-09-12T21:04:05Z
dc.date.available2020-09-12T21:04:05Z
dc.date.issued2014-08-01
dc.description.abstract[Excerpt] The first International Quality in Service Symposium (QUIS) that took place in 1988 in Karlstad, Sweden, represented a particularly important starting point and stimulus for the scientific discussion of service management issues. Since then, service management research has developed significantly, and a specific scientific community has evolved. At several prestigious universities all over the world, service research centers have been established and a growing number of service-related books have been published. Moreover, an increasing number of academic journals with a focus on services are gaining an international reputation.
dc.description.legacydownloadsVerma90_A_quarter_century_focus.pdf: 139 downloads, before Aug. 1, 2020.
dc.identifier.other6767034
dc.identifier.urihttps://hdl.handle.net/1813/71663
dc.language.isoen_US
dc.rightsRequired Publisher Statement: © Cornell University. Reprinted with permission. All rights
dc.subjectservice research
dc.subjectQuality in Service Symposium
dc.titleA Quarter-Century Focus on Improving Service Quality
dc.typearticle
local.authorAffiliationVerma, Rohit Dr.: rv54@cornell.edu Cornell University School of Hotel Administration
Files
Original bundle
Now showing 1 - 1 of 1
Loading...
Thumbnail Image
Name:
Verma90_A_quarter_century_focus.pdf
Size:
44.51 KB
Format:
Adobe Portable Document Format