A Quarter-Century Focus on Improving Service Quality
|Verma, Rohit Dr.
|[Excerpt] The first International Quality in Service Symposium (QUIS) that took place in 1988 in Karlstad, Sweden, represented a particularly important starting point and stimulus for the scientific discussion of service management issues. Since then, service management research has developed significantly, and a specific scientific community has evolved. At several prestigious universities all over the world, service research centers have been established and a growing number of service-related books have been published. Moreover, an increasing number of academic journals with a focus on services are gaining an international reputation.
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|Quality in Service Symposium
|A Quarter-Century Focus on Improving Service Quality
|Verma, Rohit Dr.: email@example.com Cornell University School of Hotel Administration