Technological Change and Frontline Care Delivery Work: Toward the Quadruple Aim
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The COVID-19 pandemic stressed the health care sector’s longstanding pain points, including the poor quality of frontline work and the staffing challenges that result from it. This has renewed interest in technology-centered approaches to achieving not only the “Triple Aim” of reducing costs while raising access and quality, but the “Quadruple Aim” of doing so without further squeezing wages and abrading job quality for frontline workers.
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2021-12
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Emerald
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health care workforce; health care management; health policy; health information technology (HIT); quadruple aim; triple aim
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Final version published as: Litwin, A. S. (2021). Technological change and frontline care delivery work: Toward the quadruple aim. In J.L. Hefner & I.M. Nembhard, (Eds.) The Contributions of Health Care Management to Grand Health Care Challenges (Advances in Health Care Management, Vol. 20). Bingley, UK: Emerald Publishing Limited, pp. 99-142.
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Attribution-NonCommercial-NoDerivatives 4.0 International
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book chapter
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alternative text; bookmarks; high contract display; reading order; structural navigation; tagged PDF
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accessible pdf