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Technological Change and Frontline Care Delivery Work: Toward the Quadruple Aim

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Abstract

The COVID-19 pandemic stressed the health care sector’s longstanding pain points, including the poor quality of frontline work and the staffing challenges that result from it. This has renewed interest in technology-centered approaches to achieving not only the “Triple Aim” of reducing costs while raising access and quality, but the “Quadruple Aim” of doing so without further squeezing wages and abrading job quality for frontline workers.

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Date Issued

2021-12

Publisher

Emerald

Keywords

health care workforce; health care management; health policy; health information technology (HIT); quadruple aim; triple aim

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Related Version

Final version published as: Litwin, A. S. (2021). Technological change and frontline care delivery work: Toward the quadruple aim. In J.L. Hefner & I.M. Nembhard, (Eds.) The Contributions of Health Care Management to Grand Health Care Challenges (Advances in Health Care Management, Vol. 20). Bingley, UK: Emerald Publishing Limited, pp. 99-142.

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Government Document

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Attribution-NonCommercial-NoDerivatives 4.0 International

Types

book chapter

Accessibility Feature

alternative text; bookmarks; high contract display; reading order; structural navigation; tagged PDF

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none

Accessibility Summary

accessible pdf

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