eCommons

DigitalCollections@ILR
ILR School
 

The Goals and Assumptions of Conflict Management in Organizations

Other Titles

Abstract

[Excerpt] This chapter examines how different goals and assumptions about conflict in organizations shape perspectives on managing conflict and resolving disputes. Four frames of reference are described: the neoliberal egoist perspective emphasizing the operation of the free market as the ideal method of resolving conflict; the critical perspective emphasizing broad societal divisions between labor and capital as the source of conflict; the unitarist perspective viewing conflict as primarily a function of interpersonal differences and organizational dysfunction, which can be remedied by improved managerial practice; and the pluralist perspective emphasizing the mixture of common and competing interests in the employment relationship, which requires institutional interventions to remedy the inequality of bargaining power that produces conflict. The pluralist perspective may best balance the often competing goals of efficiency, equity, and voice. It is described further in this chapter together with its implications for the design of dispute resolution procedures and conflict management systems.

Journal / Series

Volume & Issue

Description

Sponsorship

Date Issued

2014-01-01

Publisher

Keywords

conflict management; dispute resolution; employment relations

Location

Effective Date

Expiration Date

Sector

Employer

Union

Union Local

NAICS

Number of Workers

Committee Chair

Committee Co-Chair

Committee Member

Degree Discipline

Degree Name

Degree Level

Related Version

Related DOI

Related To

Related Part

Based on Related Item

Has Other Format(s)

Part of Related Item

Related To

Related Publication(s)

Link(s) to Related Publication(s)

References

Link(s) to Reference(s)

Previously Published As

Government Document

ISBN

ISMN

ISSN

Other Identifiers

Rights

Required Publisher Statement: © Oxford University Press. Reprinted with permission. All rights reserved. Final version published as: Budd, J. W., & Colvin, A. J. S. (2014). The goals and assumptions of conflict management in organizations. In W. K. Roche, P. Teague, and A. J. S. Colvin (Eds.), The Oxford handbook of conflict management in organizations (pp. 12-29). New York: Oxford University Press.

Rights URI

Types

article

Accessibility Feature

Accessibility Hazard

Accessibility Summary

Link(s) to Catalog Record