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Achieving Quality: Consumer Involvement in Quality Evaluation of Services

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Abstract

[Excerpt] The aim of this paper is to raise awareness of the fact that changes in the approach towards the “clients” or “consumers” of services for people with intellectual disability do have an important impact on the way the quality evaluation systems of these services should be designed and organised.

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2003-01-01

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work; disabilities; person; national; state; consumer; independence; freedom of choice; programs; processes; benefit; policies; equality; law; model; involvement; intellectual disability

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