An Employment Systems Approach to Turnover: Human Resources Practices, Quits, Dismissals, and Performance

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Abstract
Key Findings • Organizations using high-involvement work practices have lower rates of quits, dismissals, and total turnover, which in turn leads to higher rates of customer satisfaction. • Long-term investments in employees—such as the use of internal promotions , high relative pay, pensions, and full-time employment—lead to lower rates of quits, dismissals, and total turnover. • HR practices that emphasize short-term performance such as intensive performance monitoring and commission-based pay—lead to higher rates of quits, dismissals, and total turnover.
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2012-02-01
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turnover; retention; unemployment; HR practices; long term investments
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