Auditing Knowledge

Abstract

{Excerpt} A knowledge audit can have multiple purposes, but the most common is to provide tangible evidence of what knowledge an organization needs, where that knowledge is, how it is being used, what problems and difficulties exist, and what improvements can be made. Although there can be no blueprint, a typical knowledge audit will—not necessarily at the same time or level of detail—query the following: • What are an organization’s knowledge needs? • What tacit and explicit knowledge assets does it have and where are they? • How does knowledge flow within the organization, formally and informally, and to and from clients and relevant organizations? • How is that knowledge identified, created, stored, shared, and used? • What obstacles are there to knowledge flows, e.g., to what extent do its people, business processes, and technology currently support or hamper the effective movement of knowledge? • What gaps and duplications exist in the organization’s knowledge?