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dc.contributor.authorBhatnagar, Subhash
dc.date.accessioned2020-12-02T22:19:55Z
dc.date.available2020-12-02T22:19:55Z
dc.date.issued2014-03-01
dc.identifier.other5507262
dc.identifier.urihttps://hdl.handle.net/1813/87276
dc.description.abstractThe focus of this paper is on improving governance through the use of information and communication technology (ICT) in the delivery of services to the poor, i.e., improving efficiency, accountability, and transparency, and reducing bribery. A number of papers recognize the potential benefits but they also point out that it has not been easy to harness this potential. This paper presents an analysis of effective case studies from developing countries where the benefits have reached a large number of poor citizens. It also identifies the critical success factors for wide-scale deployment. The paper includes cases on the use of ICTs in the management of delivery of public services in health, education, and provision of subsidized food. Cases on electronic delivery of government services, such as providing certificates and licenses to rural populations, which in turn provide entitlements to the poor for subsidized food, fertilizer, and health services are also included. ICT-enabled provision of information to enhance rural income is also covered.
dc.language.isoen_US
dc.rightsRequired Publisher Statement: This article was first published by the Asian Development Bank (www.adb.org).
dc.subjecte-governance
dc.subjectICT for development
dc.subjectservice delivery
dc.subjectanticorruption
dc.subjecttransparency
dc.subjectprocess reform
dc.titlePublic Service Delivery: Role of Information and Communication Technology in Improving Governance and Development Impact
dc.typearticle
dc.description.legacydownloadsADB_Public_Service_Delivery.pdf: 12690 downloads, before Oct. 1, 2020.
local.authorAffiliationBhatnagar, Subhash: Indian Institute of Management, Ahmedabad


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