Development Through Empowerment: Delivering Effective Public Services - A Literature Review
This paper reviews the channels through which empowerment may improve the efficiency and quality of public service delivery, particularly in developing Asia. Departing from a macro perspective, we focus and revisit microeconomic evidence for three broad measures aimed at empowering the poor: empowerment through voice, empowerment through exit, and empowerment through information.
empowerment; public service delivery; accountability
Required Publisher Statement: This article was first published by the Asian Development Bank (www.adb.org).