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Browsing ILR School by Author "Jae, Lee Eun"
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What's HR Got to do with it? A Look at its Effects on the Bottom Line in Service-Based Organizations
(2019-03-01)[Excerpt] For a long time it was assumed that service-based organizations could compete on the basis of differentiation or on the basis of low prices, but not both. Great customer service was thought to require customized ...
