The Road to the Baldridge Award: Human Resource Aspects of Strategic Transformation

Abstract

[Excerpt] In 1989, the Xerox Corporation's Business Products and Systems division was named a recipient of the Malcolm Baldrige National Quality Award. This award was created by the Malcolm Baldrige National Quality Improvement Act of 1987 (Public Law 100-107) to promote quality awareness, recognize quality achievements and publicize successful quality strategies - in short, to launch a national campaign to revitalize American industry by encouraging quality improvement.