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Re-Examining Employee Participation Through the Lens of Stakeholder Management

Author
Batt, Rosemary
Abstract
This paper uses a stakeholder framework to examine the differential outcomes of participatory strategies for a stratified random sample of 1,191 middle managers, supervisors, and workers in a large service organization. Self-managed teams are associated with significantly higher levels of autonomy, satisfaction, employment security, and support of management strategy among workers; significantly lower levels among supervisors; and modest negative effects among middle managers. By contrast, involvement in total quality teams has no significant outcomes for any employees.
Date Issued
1999-08-01Subject
worker; performance; research; employee; team; manager; supervisor; service; organization
Type
preprint