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dc.contributor.authorBatt, Rosemary
dc.contributor.authorColvin, Alexander J.S.
dc.contributor.authorKatz, Harry
dc.contributor.authorKeefe, Jeffrey
dc.date.accessioned2020-11-17T18:19:42Z
dc.date.available2020-11-17T18:19:42Z
dc.date.issued2000-01-01
dc.identifier.other80902
dc.identifier.urihttps://hdl.handle.net/1813/76172
dc.description.abstractThis report constitutes the first benchmarking survey of business and human resource practices among a nationally representative sample of workplaces in the broadly defined telecommunications industry that includes wireline, wireless, cable, and internet providers. It grows out of a multi-year study of organizational change in the industry, and is based on extensive field study, site visits, interviews, and surveys conducted by research teams at Cornell and Rutgers Universities. Managers at 577 establishments across the country gave generously of their time during a lengthy telephone survey. The study was made possible through a generous grant by the Alfred P. Sloan Foundation.
dc.language.isoen_US
dc.rightsRequired Publisher Statement: Cornell-Rutgers Telecommunications Project
dc.subjectBatt
dc.subjecttelecommunication
dc.subjectstrategy
dc.subjectpractice
dc.subjectperformance
dc.subjectcall centers
dc.subjectnetwork
dc.subjectRutgers
dc.subjectbenchmarking
dc.subjectSloan
dc.subjectglobal
dc.subjectderegulation
dc.titleTelecommunications 2000: Strategy, HR Practices and Performance
dc.typearticle
dc.description.legacydownloadsTelecommunications_2000.pdf: 541 downloads, before Oct. 1, 2020.
local.authorAffiliationBatt, Rosemary: rb41@cornell.edu Cornell University
local.authorAffiliationColvin, Alexander J.S.: Pennsylvania State University
local.authorAffiliationKatz, Harry: hck2@cornell.edu Cornell University
local.authorAffiliationKeefe, Jeffrey: Rutgers University


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