Telecommunications 2004: Business Strategy, HR Practices, and Performance
Batt, Rosemary; Colvin, Alexander J.S.; Katz, Harry C.; Keefe, Jeffrey
This national benchmarking report of the U.S. telecommunications services industry traces the tumultuous changes in management and workforce practices and performance in the sector over the last 5 years. This is a follow-up report to our 1998 study. At that time, when the industry was booming, we conducted a national survey of establishments in the industry. In 2003, we returned to do a second national survey of the industry, this time in a sector that was recovering from one of the worst recessions in its history.
Telecommunication; benchmarking; United States; Rutgers; performance; workforce; Sloan; technology; global; deregulation; work practices; flexible staffing; contingent; dispute resolution
Required Publisher Statement: Cornell-Rutgers Telecommunications Project See also Telecommunications 2000: Strategy, human resource practices, and performance.