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dc.contributor.authorHausknecht, John P.
dc.contributor.authorLangevin, Angela M.
dc.date.accessioned2020-11-17T17:32:23Z
dc.date.available2020-11-17T17:32:23Z
dc.date.issued2010-01-01
dc.identifier.other699816
dc.identifier.urihttps://hdl.handle.net/1813/76082
dc.description.abstract[Excerpt] This chapter provides a review of selection research for service and sales occupations and is organized into three major sections. First, we describe the nature of service and sales work and define the competencies that underlie success in these jobs. Second, we summarize past research concerning the methods that have been used to select service and sales employees with attention to issues of validity, applicant reactions, and adverse impact. Finally, we discuss the implications of this body of work for practice and future research, highlighting several important but often overlooked issues concerning selection system design for this critical segment of today’s workforce.
dc.language.isoen_US
dc.rightsRequired Publisher Statement: Final version published as: Hausknecht, J. P. & Langevin, A. M. (2010). Selection for service and sales jobs. In J.L. Farr & N. Tippins (Eds.) Handbook of Employee Selection (pp. 765-779). New York: Routledge, Taylor & Francis. Reprinted with permission.
dc.subjectsales
dc.subjectemployee selection
dc.subjecthuman resource management
dc.subjecthiring
dc.subjectturnover
dc.titleSelection for Service and Sales Jobs
dc.typearticle
dc.description.legacydownloadsHausknecht4_Employee_Selection_for_Service_and_Sales_Jobs.pdf: 3372 downloads, before Oct. 1, 2020.
local.authorAffiliationHausknecht, John P.: jph42@cornell.edu Cornell University
local.authorAffiliationLangevin, Angela M.: aml265@cornell.edu Cornell University


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