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dc.contributor.authorDoellgast, Virginia
dc.contributor.authorBatt, Rosemary
dc.contributor.authorSorensen, Ole H.
dc.date.accessioned2020-11-17T17:24:31Z
dc.date.available2020-11-17T17:24:31Z
dc.date.issued2009-01-01
dc.identifier.other1722390
dc.identifier.urihttps://hdl.handle.net/1813/75749
dc.description.abstractThis article examines the dynamics of workplace change in European call centers. Survey data and case studies from Austria, Denmark, France, Germany, the Netherlands and Spain show large national and sectoral differences in institutional inclusiveness and labor market segmentation. These reflect variation in the institutional constraints and resources available to employers and unions as they adjust to market changes. However, union strategies to organize new groups and close gaps in existing regulations are becoming increasingly important as restructuring undermines traditional forms of bargaining power.
dc.language.isoen_US
dc.rightsRequired Publisher Statement: Copyright by Sage Publications. Final article published as Doellgast, V., Batt, R. & Sorensen, O. H. (2009). Introduction: Institutional change and labor market segmentation in European call centers [Electronic version]. European Journal of Industrial Relations, 15(4), 349-371.
dc.subjectcall centers
dc.subjectEurope
dc.subjectindustrial relations
dc.subjectlabor market
dc.subjectsegmentation
dc.subjectoutsourcing
dc.titleIntroduction: Institutional Change and Labor Market Segmentation in European Call Centers
dc.typearticle
dc.relation.doihttps://doi.org/10.1177/0959680109344366
dc.description.legacydownloadsBatt81_Introduction.pdf: 1198 downloads, before Oct. 1, 2020.
local.authorAffiliationDoellgast, Virginia: vld7@cornell.edu Cornell University
local.authorAffiliationBatt, Rosemary: rb41@cornell.edu Cornell University
local.authorAffiliationSorensen, Ole H.: Det Nationale Forskningcenter for Arbejdsmiljo, Denmark


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