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dc.contributor.authorDoellgast, Virginia
dc.contributor.authorNohara, Hiroatsu
dc.contributor.authorTchobanian, Robert
dc.date.accessioned2020-11-17T17:23:35Z
dc.date.available2020-11-17T17:23:35Z
dc.date.issued2009-01-01
dc.identifier.other10572390
dc.identifier.urihttps://hdl.handle.net/1813/75696
dc.description.abstractThis study analyses recent changes in collective bargaining institutions and their implications for employer strategies in the French and German telecommunications industries, drawing on case studies and survey data from call centre workplaces. Findings demonstrate that differences in both formal institutions and past logics of action influenced actor responses to changing markets and ownership structures. French trade unions were more successful in establishing encompassing bargaining structures and reducing pressures for pay differentiation, due to state support for the mandatory extension of agreements and unions’ strategic focus on centralizing bargaining. In contrast, bargaining in Germany has become increasingly fragmented and decentralized as unions and works councils focused on company-level bargaining at major employers. This focus allowed worker representatives to preserve their strong influence over employment practices in core workplaces but has contributed to declining bargaining coverage and growing wage inequality.
dc.language.isoen_US
dc.rightsRequired Publisher Statement: © SAGE. Final version published as: Doellgast, V., Nohara, H., & Tchobanian, R. (2009). Institutional change and the restructuring of service work in the French and German telecommunications industries [Electronic version]. European Journal of Industrial Relations, 15(4), 373-394. doi: 10.1177/0959680109344367 Reprinted with permission. All rights reserved.
dc.subjectcall centres
dc.subjectindustrial relations
dc.subjectorganizational restructuring
dc.subjectoutsourcing
dc.subjecttelecommunications
dc.subjectworks councils
dc.titleInstitutional Change and the Restructuring of Service work in the French and German Telecommunications Industries
dc.typearticle
dc.relation.doihttps://doi.org/10.1177/0959680109344367
dc.description.legacydownloadsDoellgast7_Institutional_Change_and_the_Restucturing_of_Service_Work.pdf: 71 downloads, before Oct. 1, 2020.
local.authorAffiliationDoellgast, Virginia: vld7@cornell.edu Cornell University
local.authorAffiliationNohara, Hiroatsu: Université Aix-Marseille
local.authorAffiliationTchobanian, Robert: Université Aix-Marseille


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