The Future of Employment Conflict Management Systems
Seeber, Ronald L.; Fincher, Richard; Lipsky, David B.
In this article, the authors have offered their view of the future of conflict management systems, and of some of the problems that will slow the pace of those systems’ growth. All of these problems are related to the external environment faced by organizations seeking to develop conflict management systems, since there seems to be only a limited potential for influence of internal design features. The threat of the courts, problems with neutrals, and the evolving role of neutral providers may give pause, though, to those organizations currently debating the strategic question of whether to create their own system.
conflict management systems; workplace dispute resolution; industrial relations
Required Publisher Statement: © Wiley. Reprinted with permission. All rights reserved. Final version published as: Seeber, R. L., Fincher, R., & Lipsky, D. B. (2003). The future of employment conflict management systems. Alternatives to the High Cost of Litigation, 21(9), 169-175. doi: 10.1002/alt.3810210902