The Dual Transformation of Workplace Dispute Resolution
MetadataShow full item record
This study examines the impact on grievance rates of variation in the structure of nonunion dispute resolution procedures and in systems of work organization. Nonunion dispute resolution procedures that feature non-managerial decision-makers had higher grievance rates than nonunion procedures with managerial decision-makers. Grievance rates were also lower in workplaces that had adopted self-managed teams.
nonunion dispute resolution; managerial decision-makers; non-managerial decision-makers; grievance rates
Required Publisher Statement: © Wiley. Final version published as: Colvin, A. J. S. (2003). The dual transformation of workplace dispute resolution. Industrial Relations, 42(4), 712-735. Reproduced with permission. All rights reserved.