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dc.contributor.authorHolman, David
dc.contributor.authorBatt, Rosemary
dc.contributor.authorHoltgrewe, Ursula
dc.date.accessioned2020-11-17T15:29:21Z
dc.date.available2020-11-17T15:29:21Z
dc.date.issued2007-01-01
dc.identifier.other319973
dc.identifier.urihttps://hdl.handle.net/1813/74325
dc.description.abstract[Excerpt] This report is the first large scale international study of call center management and employment practices across all regions of the globe – including Asia, Africa, South America, North America, and Europe. Covering almost 2,500 centers in 17 countries, this survey provides a detailed account of the similarities and differences in operations across widely diverse national contexts and cultures. The centers in the survey include a total of 475,000 call center employees.
dc.language.isoen_US
dc.subjectcall center
dc.subjectglobal
dc.subjectnetwork
dc.titleThe Global Call Center Report: International Perspectives on Management and Employment
dc.typearticle
dc.description.legacydownloadsGCC_Intl_Rept_US_Version.pdf: 9850 downloads, before Oct. 1, 2020.
local.authorAffiliationHolman, David: University of Sheffield
local.authorAffiliationBatt, Rosemary: rb41@cornell.edu ILR School, Cornell
local.authorAffiliationHoltgrewe, Ursula: Working Life Research Center, FORBA


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