Now showing items 1-2 of 2

    • Heads, I Win. Tails, You Lose 

      Serrat, Olivier (2013-01-01)
      To develop and deliver desirable and viable products, services, processes, and policy, government organizations rely on teamwork. Yet, most forms of organization cannot help but engender conflict in such areas as strategy, ...
    • On Decision Making 

      Serrat, Olivier (2012-07-01)
      Decision making is a stream of inquiry, not an event. Decision-driven organizations design and manage it as such: they match decision-making styles to appropriate techniques and, wherever possible, encourage parties to ...