Now showing items 1-20 of 112

    • A Primer on Corporate Governance 

      Serrat, Olivier (2011-01-01)
      {Excerpt} Direction and control are needed whenever people come together to realize societal and organizational goals. To govern is to do just that, to direct and control, by established laws or—preferably not—by arbitrary ...
    • A Primer on Corporate Values 

      Serrat, Olivier (2010-06-01)
      {Excerpt} Advertising strong, positive corporate values is à la mode. Why? In a globalizing world, meaningful values can, for example, instill a sense of identity and purpose in organizations; add spirit to the workplace; ...
    • A Primer on Intellectual Capital 

      Serrat, Olivier (2011-08-01)
      {Excerpt} Born of the information revolution, knowledge management has arisen in response to the belated understanding that intellectual capital is a core asset of organizations and that it should be circumscribed better. ...
    • A Primer on Organizational Culture 

      Serrat, Olivier (2009-11-01)
      {Excerpt} The principal competitive advantage of successful organizations is their culture. Its study is a major constituent of organizational development—that is, the process through which an organization develops its ...
    • A Primer on Organizational Learning 

      Serrat, Olivier (2009-12-01)
      {Excerpt} A knowledge advantage is a sustainable advantage that provides increasing returns as it is used. However, building a knowledge position is a long-term enterprise that requires foresight and planning. To begin, ...
    • A Primer on Talent Management 

      Serrat, Olivier (2010-02-01)
      {Excerpt} Critical talent is scarce (and about to become scarcer) because of three trends: the ongoing retirement of the "Baby Boom Generation", a widening skills gap, and large-scale social integration (driving rapidly ...
    • Action Learning 

      Serrat, Olivier (2008-11-01)
      {Excerpt} Conventional approaches to learning hinge on the presentationof knowledge and skills. Then again, knowledge is revealedthrough methods of questioning amid risk, confusion,and opportunity. Reginald Revans, the ...
    • Appreciative Inquiry 

      Serrat, Olivier (2008-12-01)
      {Excerpt} Every organization has something that works right, even if only in small quantities. Hence, it might be easier to foster organizational effectiveness by focusing on what one wants more (not what one wants less ...
    • Asking Effective Questions 

      Serrat, Olivier (2009-07-01)
      {Excerpt} Seeking information is a vital human activity that contributes to learning, problem solving, and decision making. Questioning is a vital tool of human thought and social interaction with which to open doors to ...
    • Assessing the Effectiveness of Assistance in Capacity Development 

      Serrat, Olivier (2009-02-01)
      {Excerpt} Feedback is a circular causal process whereby some portion of a system’s output is returned to the input to control the dynamic behavior of the system. In organizations, feedback is the process of sharing ...
    • Auditing Knowledge 

      Serrat, Olivier (2008-10-01)
      {Excerpt} A knowledge audit can have multiple purposes, but the most common is to provide tangible evidence of what knowledge an organization needs, where that knowledge is, how it is being used, what problems and difficulties ...
    • Bridging Organizational Silos 

      Serrat, Olivier (2010-07-01)
      {Excerpt} A silo is a tall, self-contained cylindrical structure that isused to store commodities such as grain after a harvest. It is also a figure of speech for organizational entities—and their management teams—that ...
    • Building a Learning Organization 

      Serrat, Olivier (2009-05-01)
      {Excerpt} A learning organization values the role that learning can play in developing organizational effectiveness. It demonstrates this by having an inspiring vision for learning and a learning strategy that will support ...
    • Building Communities of Practice 

      Serrat, Olivier (2008-10-01)
      {Excerpt} According to Etienne Wenger, communities of practice are groups of people who share a passion for something they do and who interact regularly to learn how to do it better. Communities of practice define themselves ...
    • Building Institutional Capacity for Development 

      Serrat, Olivier (2009-05-01)
      {Excerpt} Every day, we are reminded of the changes needed for economic and social progress, but not that institutions are the channels through which such changes can happen. We would do well to consider what is meant by ...
    • Building Networks of Practice 

      Serrat, Olivier (2009-03-01)
      {Excerpt} Extensive media coverage of applications such as FaceBook, MySpace, and LinkedIn suggests that networks are a new phenomenon. They are not: the first network was born the day people decided to create organizational ...
    • Building Trust in the Workplace 

      Serrat, Olivier (2009-08-01)
      {Excerpt} Dictionary.com’s first definition of trust is “reliance on the integrity, strength, ability, surety, etc., of a person or thing; confidence.” The website prompts also that it is “the obligation or responsibility ...
    • Business Model Innovation 

      Serrat, Olivier (2012-01-01)
      [Excerpt] Who is your customer? What does the customer value? How do you deliver value to customers at an appropriate cost? Business models that focus on the who, what, and how to clarify managerial choices and their ...
    • Coaching and Mentoring 

      Serrat, Olivier (2009-07-01)
      {Excerpt} High-performance, contemporary organizations know that a company is only as good as its employees. They place strong emphasis on personal attributes in selecting and developing staff. However, this does not come ...
    • Collaborating with Wikis 

      Lu, Norman; Serrat, Olivier (2009-05-01)
      {Excerpt} As the internet revolution presses on, computer-mediated communications through social (conversational) technologies also seem to advance every day. (Social sites such as MySpace and Facebook, commercial sites ...