Now showing items 234-253 of 605

    • HR Practices and Customer Satisfaction: The Mediating Link of Commitment 

      Moynihan, Lisa M.; Gardner, Timothy M.; Park, Hyeon Jeong; Wright, Patrick M. (2001-09-14)
      This research examined organizational commitment as a mediator between HR practices and customer satisfaction of 35 job groups from 13 service firm business units. Both commitment level and consensus were predicted to ...
    • HR Shared Services (HRSS): Model and Trends 

      Collier, Danielle; Levita Schallenbach, Catarina (2017-10-01)
      [Excerpt] The findings of this research project are based on interviews with 44 Human Resources (HR) leaders across 39 national and international companies within 15 industries ranging from manufacturing to consulting ...
    • HR: Innovation's Accelerator 

      Gaines, Janelle; Kanbergs, Mara; Sowards, Nick (2017-01-01)
      [Excerpt] Amazon and Borders. Netflix and Blockbuster. Uber and taxi drivers. Digital camera makers and Kodak. The list could go on and on. Individual stories of disruptive innovation such as these are some of the most ...
    • HRM and Firm Productivity: Does Industry Matter? 

      Datta, Deepak K.; Guthrie, James P.; Wright, Patrick M. (2003-01-01)
      Recent years have witnessed burgeoning interest in the degree to which human resource systems contribute to organizational effectiveness. We argue that extant research has not fully considered important contextual conditions ...
    • HRM and Performance: What’s Next? 

      Paauwe, Jaap; Boselie, Paul (2008-01-01)
      The last decade of empirical research on the added value of human resource management (HRM), also known as the HRM and Performance debate, demonstrates evidence that ‘HRM does matter’ (Huselid, 1995; Guest, Michie, Conway ...
    • HRM and Performance: What’s Next? 

      Paauwe, Jaap; Boselie, Jean Paul (2005-07-22)
      The last decade of empirical research on the added value of human resource management (HRM), also known as the HRM and Performance debate, demonstrates evidence that ‘HRM does matter’ (Huselid, 1995; Guest, Michie, Conway ...
    • HRM in Multinationals’ Operations in China: Business, People, and HR Issues 

      Wright, Patrick M.; Mitsuhashi, Hitoshi; Chua, Rodney S. (1998-03-01)
      This paper presents the results of a study on the HR function in the Chinese operations of large multinational companies. Surveys of both line and HR executives in these firms were conducted. Results reveal that line ...
    • HRM in Service: The Contingencies Abound 

      Nishii, Lisa Hisae; Schneider, Benjamin (2007-02-01)
      [Excerpt] Despite the rapid growth in the diversity of service consumers—both abroad and domestically—theoretical developments regarding this diversity in the service world have lagged far behind those that have characterized ...
    • Human Resource Automation for Competitive Advantage: Case Studies of Ten Leaders 

      Broderick, Renae F.; Boudreau, John W. (1990-01-15)
      [Excerpt] This report describes findings from a study that we view as a first step in a long term research program conducted by the CAHRS to address sponsor concerns. One of this program's objectives is to identify ...
    • Human Resource Function Competencies in European Companies 

      Boselie, Paul; Paauwe, Jaap (2005-01-01)
      This paper presents an overview of recent empirical research on human resource competencies in Europe. The data were collected in 2002 in the global Human Resource Competence Study, an initiative of the University of ...
    • Human Resource Function Competencies in European Companies 

      Boselie, Jean Paul; Paauwe, Jaap (2005-01-01)
      This paper presents an overview of recent empirical research on human resource competencies in Europe. The data were collected in 2002 in the global Human Resource Competence Study, an initiative of the University of ...
    • Human Resource Information Systems for Competitive Advantage: Interviews with Ten Leaders 

      Broderick, Renae F.; Boudreau, John W. (1991-02-02)
      [Excerpt] Increasingly, today's organizations use computer technology to manage human resources (HR). Surveys confirm this trend (Richards-Carpenter, 1989; Grossman and Magnus, 1988; Human Resource Systems Professionals ...
    • Human Resource Management in Initial Public Offering Firms: Validation of a Control Orientation Typology 

      Cyr, Linda A.; Welbourne, Theresa M. (1997-09-01)
      In this paper, we introduce a new typology that focuses on the way employees are managed in smaller, initial public offering (IPO) firms. Unlike many typologies in the human resource management literature, this typology ...
    • Human Resource Management Practices, Workforce Alignment, and Firm Performance 

      Collins, Christopher; Ericksen, Jeff; Allen, Mathew (2005-05-01)
      Small business leaders are charged with delivering high levels of company performance. There is no shortage of potentially fruitful investments available for consideration; these include developing new products or services, ...
    • Human Resource Management, Information Technology, and the Competitive Edge 

      Broderick, Renae F.; Boudreau, John W. (1991-05-01)
      [Excerpt] Global competition is putting more and more pressure on U.S. managers to make faster and better business decisions. Investments in information technology are often touted as a critical means of speeding up and ...
    • Human Resource Management, Service Quality, and Economic Performance in Call Centers 

      Batt, Rosemary; Moynihan, Lisa M. (2006-01-01)
      This paper examines the relationship between human resource practices, operational outcomes, and economic performance in call centers. The study draws on a sample of 64 call centers serving the mass market in a large ...
    • Human Resource Metrics: Can Measures Be Strategic? 

      Boudreau, John W.; Ramstad, Peter M. (1998-04-01)
      For SHRM to advance, it must eventually be based on a theory that specifies not only concepts and relationships, but appropriate and high-quality measures to express and test them. For metrics to advance beyond simply a ...
    • Human Resource Practices and Organizational Commitment: A Deeper Examination 

      Wright, Patrick M.; Kehoe, Rebecca R. (2007-12-01)
      This paper examines newer conceptualizations of HRM practices in the HR-Performance Relationship as well as newer conceptualizations of commitment. Juxtaposing these categories of HR practices and types of commitment ...
    • Human Resource Practices, Knowledge-Creation Capability And Performance In High Technology Firms 

      Collins, Christopher J.; Smith, Ken G.; Stevens, Cynthia Kay (2001-01-13)
      This study examines the relationship among key HR practices (i.e., effective acquisition, employee-development, commitment-building, and networking practices), three dimensions of knowledge-creation capability (human ...
    • Human Resource Reputation: Looking Good May Feel Good But Does It Add Value? 

      Hannon, John M.; Milkovich, George T. (1995-07-01)
      [Excerpt] Examples of human resource signals, such as these, abound. The critical questions are,do signals like these help create an organization asset, a good HR reputation, and does a good reputation add value? In other ...