Don’t Wait Until You Get Whacked on the Knees: An Appreciation for Reflexive Management
Tracey, J. Bruce; Enz, Cathy A.
[Excerpt] An interesting question was recently posed by a guest speaker to undergraduate students in a strategic management course: “If you saw trash on the floor of your student cafeteria and lounge, would you bend down to pick it up? If you don't see the trash now, why should I trust that you will begin to see it when it is in my hotel cafeteria or lobby?”
reflexive management; managerial radar; appreciation radar; presence
Required Publisher Statement: © Taylor & Francis. Final version published as: Corsun, D. L., & Enz, C. A. (1995). Don't wait until you get whacked on the knees: An appreciation for reflexive management. Hospitality & Tourism Educator, 7(3), 58-60. doi:10.1080/23298758.1995.10685680Reprinted with permission. All rights reserved.