Transforming Consumer Experience: When Timing Matters
MetadataShow full item record
Braun-LaTour, Kathryn A.; LaTour, Michael S.
How advertising can influence or change consumers' product experience has been a topic of great interest to marketers. The majority of research has suggested that advertising received prior to an experience can exert the most influence. In 1999, however, Braun introduced the concept of reconstructive memory, and demonstrated that advertising received after an experience can alter how consumers remember their experience. The issue of which order of framing of an experience through advertising is most influential on consumer memory has not yet been investigated. A constructive memory framework that can take into account both forward- and backward-framing effects and an experiment that tests hypotheses regarding the presentation order of advertising and experience is presented. The implications for the study of transformational advertising are discussed.
consumer behavior; transformational advertising; reconstructive memory; product experience
Required Publisher Statement: © Taylor & Francis. Final version published as: Braun-LaTour, K. A., & LaTour, M. S. (2005). Transforming consumer experience: When timing matters. Journal of Advertising, 34(3), 19-30. Reprinted with permission. All rights reserved.This article was a finalist for “Best Article of Year” by the Journal of Advertising.