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dc.contributor.authorGoodale, John C.
dc.contributor.authorThompson, Gary
dc.description.abstractThe labor tour scheduling literature has focused on the development of schedules, and with a few exceptions, employees were assumed to have identical cost and productivity. Even the few exceptions in the literature that solved tour problems considered employees within a work group to have identical cost and productivity. In this paper we evaluated heuristics for assigning individual employees – who differed in cost and productivity – to labor tour schedules. Our results showed that considering productivity levels when assigning individuals to tours increased profitability. We found that a simple managerial heuristic of assigning individuals in descending order of their productivity to cost ratio was both fast and effective over a broad range of service environmental scenarios.
dc.rightsRequired Publisher Statement: © Springer. Reprinted with permission. All rights reserved. Final version published as: Goodale, J. C. & Thompson, G. M. (2004). A comparison of heuristics for assigning individual employees to labor tour schedules. Annals of Operations Research, 128(1-4), 47-63. doi:10.1023/B:ANOR.0000019098.97205.c
dc.subjectindividual productivity
dc.subjectlabor scheduling
dc.subjectsimulated annealing
dc.subjecttour scheduling
dc.titleA Comparison of Heuristics for Assigning Individual Employees to Labor Tour Schedules
dc.description.legacydownloadsThompson17.pdf: 51 downloads, before Aug. 1, 2020.
local.authorAffiliationGoodale, John C.: University of Oregon
local.authorAffiliationThompson, Gary: Cornell University School of Hotel Administration

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