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dc.contributor.authorCorsun, David L.
dc.contributor.authorEnz, Cathy A.
dc.description.abstractData from 292 service workers in 21 private clubs show that supportive peer and customer relationships are predictive of higher levels of employee experienced empowerment. Both organizational and employee-customer relationships accounted for significant variation in the dimensions of empowerment: meaningfulness, influence, and self-efficacy. Peer helping and supportive customer relationships were the two most influential predictors of all three empowerment dimensions. Implications for future research and for management practice are discussed.
dc.rightsRequired Publisher Statement: © SAGE. Final version published as: Corsun, D. L., & Enz, C. A. (1999). Predicting psychological empowerment among service workers: The effect of support-based relationships. Human Relations, 52(2), 205-224.
dc.rightsReprinted with permission. All rights reserved.
dc.subjectpsychological empowerment
dc.subjectservice workers
dc.subjectsupportive relationships
dc.titlePredicting Psychological Empowerment among Service Workers: The Effect of Support-Based Relationships
dc.description.legacydownloadsEnz54_Predicting_psychological_empowerment.pdf: 954 downloads, before Aug. 1, 2020.
local.authorAffiliationCorsun, David L.: Cornell University
local.authorAffiliationEnz, Cathy A.: Cornell University School of Hotel Administration

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