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dc.contributor.authorCorsun, David L.
dc.contributor.authorEnz, Cathy A.
dc.date.accessioned2020-09-12T21:11:43Z
dc.date.available2020-09-12T21:11:43Z
dc.date.issued1999-01-01
dc.identifier.other6715045
dc.identifier.urihttps://hdl.handle.net/1813/72323
dc.description.abstractData from 292 service workers in 21 private clubs show that supportive peer and customer relationships are predictive of higher levels of employee experienced empowerment. Both organizational and employee-customer relationships accounted for significant variation in the dimensions of empowerment: meaningfulness, influence, and self-efficacy. Peer helping and supportive customer relationships were the two most influential predictors of all three empowerment dimensions. Implications for future research and for management practice are discussed.
dc.language.isoen_US
dc.rightsRequired Publisher Statement: © SAGE. Final version published as: Corsun, D. L., & Enz, C. A. (1999). Predicting psychological empowerment among service workers: The effect of support-based relationships. Human Relations, 52(2), 205-224.
dc.rightsReprinted with permission. All rights reserved.
dc.subjectpsychological empowerment
dc.subjectservice workers
dc.subjectsupportive relationships
dc.titlePredicting Psychological Empowerment among Service Workers: The Effect of Support-Based Relationships
dc.typearticle
dc.relation.doihttps://doi.org/10.1177/001872679905200202
dc.description.legacydownloadsEnz54_Predicting_psychological_empowerment.pdf: 954 downloads, before Aug. 1, 2020.
local.authorAffiliationCorsun, David L.: Cornell University
local.authorAffiliationEnz, Cathy A.: cae4@cornell.edu Cornell University School of Hotel Administration


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