Teaching Listening: Some Thoughts on Behavioral Approaches
This paper provides an overview of the issues involved in providing listening instruction to those who work or who are preparing to work in organizations. Questions are posed regarding the nature of listening and listening instruction. A behavioral approach is suggested, and the benefits and concerns regarding this perspective are examined.
managerial communication; workforce diversity; transactional models of communication
Required Publisher Statement: © SAGE. Final version published as: Brownell, J. (1994). Teaching listening: Some thoughts on behavioral approaches. Business and Professional Communication Quarterly, 57(4), 19-24. doi: 10.1177/108056999405700404 Reprinted with permission. All rights reserved.