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dc.contributor.authorRogers, Sean
dc.contributor.authorRogers, Carmen M.
dc.contributor.authorBoyd, Karen D.
dc.description.abstractVolunteer administrators from 105 hospitals in five states in the northeast and southern United States provided open-ended survey responses about what they perceived to be the most pressing challenges and opportunities facing healthcare volunteer management. Taken together, these 105 hospitals used a total of 39,008 volunteers and 5.3 million volunteer hours during a 12-month period between 2010 and 2011. A qualitative content analysis of administrator responses suggests that primary challenges include volunteer recruitment and retention, administrative issues, and operational difficulties brought about by the current economic crisis. Key opportunities include more explicitly linking the volunteer function to hospital outcomes and community impact, expanding volunteer recruitment pools and roles and jobs, and developing organizational support for volunteers and making the volunteer management function more efficient and effective.
dc.rightsRequired Publisher Statement: © Routledge. Final version published as: Rogers, S. E., Rogers, C. M., & Boyd, K. D. (2013). Challenges and opportunities in healthcare volunteer management: Insights from volunteer administrators. Hospital Topics, 91(2), 43-51. doi:10.1080/00185868.2013.806012 Reprinted with permission. All rights reserved.
dc.subjecthospital management
dc.subjectperformance management
dc.subjectstrategic HRM
dc.titleChallenges and Opportunities in Healthcare Volunteer Management: Insights from Volunteer Administrators
dc.description.legacydownloadsRogers4_Rev_Challenges_and_opportunities.pdf: 1407 downloads, before Aug. 1, 2020.
local.authorAffiliationRogers, Sean: Cornell University School of Hotel Administration
local.authorAffiliationRogers, Carmen M.: University of Texas, El Paso
local.authorAffiliationBoyd, Karen D.: Black Hawk College

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