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Does Tipping Help to Attract and Retain Better Service Workers?
dc.contributor.author | Lynn, Michael | |
dc.date.accessioned | 2020-09-12T21:11:15Z | |
dc.date.available | 2020-09-12T21:11:15Z | |
dc.date.issued | 2016-06-30 | |
dc.identifier.other | 8931942 | |
dc.identifier.uri | https://hdl.handle.net/1813/72295 | |
dc.description.abstract | A survey of several hundred restaurant servers in the United States found that servers’ attitudes toward working for tips and average tip sizes were weakly related (at best) to their service-orientation, intended job-tenure, and occupational-tenure. These findings suggest that tipping does not substantially help to attract and retain more service-oriented workers. Restaurateurs can eliminate tipping at their restaurants without fear that doing so will reduce the quality of their wait-staff. | |
dc.language.iso | en_US | |
dc.rights | Required Publisher Statement: © Routledge. Final version published as: Lynn, W. M. (2016). Does tipping help to attract and retain better service workers? Journal of Foodservice Business Research. doi: 10.1080/15378020.2016.1195218. Reprinted with permission. All rights reserved. | |
dc.subject | tipping | |
dc.subject | compensation | |
dc.subject | turnover | |
dc.subject | occupational choice | |
dc.title | Does Tipping Help to Attract and Retain Better Service Workers? | |
dc.type | article | |
dc.relation.doi | https://doi.org/10.1080/15378020.2016.1195218 | |
dc.description.legacydownloads | Lynn102_Does_tipping.pdf: 515 downloads, before Aug. 1, 2020. | |
local.authorAffiliation | Lynn, Michael: wml3@cornell.edu Cornell University |