Does Tipping Help to Attract and Retain Better Service Workers?

Lynn, Michael

dc.contributor.author	Lynn, Michael
dc.date.accessioned	2020-09-12T21:11:15Z
dc.date.available	2020-09-12T21:11:15Z
dc.date.issued	2016-06-30
dc.identifier.other	8931942
dc.identifier.uri	https://hdl.handle.net/1813/72295
dc.description.abstract	A survey of several hundred restaurant servers in the United States found that servers’ attitudes toward working for tips and average tip sizes were weakly related (at best) to their service-orientation, intended job-tenure, and occupational-tenure. These findings suggest that tipping does not substantially help to attract and retain more service-oriented workers. Restaurateurs can eliminate tipping at their restaurants without fear that doing so will reduce the quality of their wait-staff.
dc.language.iso	en_US
dc.rights	Required Publisher Statement: © Routledge. Final version published as: Lynn, W. M. (2016). Does tipping help to attract and retain better service workers? Journal of Foodservice Business Research. doi: 10.1080/15378020.2016.1195218. Reprinted with permission. All rights reserved.
dc.subject	tipping
dc.subject	compensation
dc.subject	turnover
dc.subject	occupational choice
dc.title	Does Tipping Help to Attract and Retain Better Service Workers?
dc.type	article
dc.relation.doi	https://doi.org/10.1080/15378020.2016.1195218
dc.description.legacydownloads	Lynn102_Does_tipping.pdf: 515 downloads, before Aug. 1, 2020.
local.authorAffiliation	Lynn, Michael: wml3@cornell.edu Cornell University