Does Tipping Help to Attract and Retain Better Service Workers?
|dc.description.abstract||A survey of several hundred restaurant servers in the United States found that servers’ attitudes toward working for tips and average tip sizes were weakly related (at best) to their service-orientation, intended job-tenure, and occupational-tenure. These findings suggest that tipping does not substantially help to attract and retain more service-oriented workers. Restaurateurs can eliminate tipping at their restaurants without fear that doing so will reduce the quality of their wait-staff.|
|dc.rights||Required Publisher Statement: © Routledge. Final version published as: Lynn, W. M. (2016). Does tipping help to attract and retain better service workers? Journal of Foodservice Business Research. doi: 10.1080/15378020.2016.1195218. Reprinted with permission. All rights reserved.|
|dc.title||Does Tipping Help to Attract and Retain Better Service Workers?|
|dc.description.legacydownloads||Lynn102_Does_tipping.pdf: 515 downloads, before Aug. 1, 2020.|
|local.authorAffiliation||Lynn, Michael: email@example.com Cornell University|