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dc.contributor.authorLynn, Michael
dc.date.accessioned2020-09-12T21:08:07Z
dc.date.available2020-09-12T21:08:07Z
dc.date.issued2002-01-01
dc.identifier.other4912959
dc.identifier.urihttps://hdl.handle.net/1813/72084
dc.description.abstractThis study used restaurant level data from a casual-dining restaurant chain in the Midwestern United States to examine turnover’s relationships with sales, tips and service. Turnover was negatively correlated with sales and service among high volume restaurants but not among low volume restaurants. Interestingly, the opposite pattern was observed for turnovers’ relationship with tip percentages – turnover was negatively correlated with tip percentages among low volume restaurants but not among high volume restaurants. Plausible explanations for these findings are discussed along with their practical implications.
dc.language.isoen_US
dc.rightsRequired Publisher Statement: © Elsevier. Final version published as: Lynn, M. (2002). Turnover’s relationship with sales, tips and service across restaurants in a chain. International Journal of Hospitality Management, 21(4), 443-447. Reprinted with permission. All rights reserved.
dc.subjecttipping
dc.subjectturnover
dc.subjectsales
dc.subjecttips
dc.subjectservice
dc.subjectchain restaurants
dc.titleTurnover’s Relationships with Sales, Tips and Service across Restaurants in a Chain
dc.typearticle
dc.relation.doihttps://doi.org/10.1016/S0278-4319(02)00026-9
dc.description.legacydownloadsLynn34_Turnovers_relationships.pdf: 1066 downloads, before Aug. 1, 2020.
local.authorAffiliationLynn, Michael: wml3@cornell.edu Cornell University


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