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dc.contributor.authorHill, Arthur V.
dc.contributor.authorCollier, David A.
dc.contributor.authorFroehle, Craig M.
dc.contributor.authorGoodale, John C.
dc.contributor.authorMetters, Richard D.
dc.contributor.authorVerma, Rohit
dc.date.accessioned2020-09-12T21:07:11Z
dc.date.available2020-09-12T21:07:11Z
dc.date.issued2002-04-01
dc.identifier.other6378240
dc.identifier.urihttps://hdl.handle.net/1813/72010
dc.description.abstractThis paper presents an overview of the new issues and research opportunities related to four service operations design topics—the design of retail and e-tail service processes, design of service processes involving waiting lines and workforce staffing, service design for manufacturing, and re-engineering service processes. All four topics are motivated by new technologies (particularly web-based technologies) and require a multi-disciplinary approach to research. For each topic, the paper presents an overview of the topic, the relevant frameworks, and a discussion of the research opportunities.
dc.language.isoen_US
dc.rightsRequired Publisher Statement: © Elsevier. DOI:10.1016/S0272-6963(01)00092-4. Final version published as: Hill, A. V., Collier, D. A., Froehle, C. M., Goodale, J. C., Metters, R. D., & Verma, R. (2002). Research opportunities in service process design. Journal of Operations Management, 20(2), 189-202. Reprinted with permission. All rights reserved.
dc.subjectservice operation design
dc.subjectresearch
dc.subjectweb-based technologies
dc.titleResearch Opportunities in Service Process Design
dc.typearticle
dc.relation.doihttps://doi.org/10.1016/S0272-6963(01)00092-4
dc.description.legacydownloadsVerma53_Research_Opportunities_in_service_process_design.pdf: 2020 downloads, before Aug. 1, 2020.
local.authorAffiliationHill, Arthur V.: University of Minnesota
local.authorAffiliationCollier, David A.: Ohio State University
local.authorAffiliationFroehle, Craig M.: University of Cincinnati
local.authorAffiliationGoodale, John C.: Ball State University
local.authorAffiliationMetters, Richard D.: Emory University
local.authorAffiliationVerma, Rohit: rv54@cornell.edu Cornell University


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