Best Practices in the U.S. Lodging Industry: Overview, Methods, and Champions

Thumbnail
View/Open
PERMANENT LINK(S)
https://hdl.handle.net/1813/71931
Collections
Metadata
Show full item record
Author
Dubé, Laurette; Enz, Cathy A.; Renaghan, Leo M.; Siguaw, Judy A.
Abstract
When a lodging operation is doing an innovative and excellent job in a particular area, the industry benefits from spreading the word about the practice. But first one has to discover those best practices.
Date Issued
1999-08-01
Subject
hotel industry; best practices; customer loyalty; profitability
Rights
Required Publisher Statement: © Cornell University. Reprinted with permission. All rights reserved.
Type
article

Statistics