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dc.contributor.authorEnz, Cathy A.
dc.contributor.authorSiguaw, Judy A.
dc.date.accessioned2020-09-12T21:06:09Z
dc.date.available2020-09-12T21:06:09Z
dc.date.issued2000-10-01
dc.identifier.other6146703
dc.identifier.urihttps://hdl.handle.net/1813/71922
dc.description.abstractTo achieve the highest service quality, managers of a baker’s dozen of lodging operations have given authority to their employees.
dc.language.isoen_US
dc.rightsRequired Publisher Statement: © Cornell University. Reprinted with permission. All rights reserved.
dc.subjectservice quality
dc.subjectlodging industry
dc.subjectcustomer evaluation
dc.titleBest Practices in Service Quality
dc.typearticle
dc.description.legacydownloadsEnz47_Best_practices_in_service_quality.pdf: 5717 downloads, before Aug. 1, 2020.
local.authorAffiliationEnz, Cathy A.: cae4@cornell.edu Cornell University
local.authorAffiliationSiguaw, Judy A.: jas92@cornell.edu Cornell University


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