Best Practices in Service Quality

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https://hdl.handle.net/1813/71922
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Author
Enz, Cathy A.; Siguaw, Judy A.
Abstract
To achieve the highest service quality, managers of a baker’s dozen of lodging operations have given authority to their employees.
Date Issued
2000-10-01
Subject
service quality; lodging industry; customer evaluation
Rights
Required Publisher Statement: © Cornell University. Reprinted with permission. All rights reserved.
Type
article

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