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dc.contributor.authorWalsh, Kate
dc.date.accessioned2020-09-12T21:06:07Z
dc.date.available2020-09-12T21:06:07Z
dc.date.issued2002-10-01
dc.identifier.other6147574
dc.identifier.urihttps://hdl.handle.net/1813/71919
dc.description.abstractMany service operations espouse the need to provide exceptional service. But sometimes good enough is good enough—especially if the alternative is uneven service.
dc.language.isoen_US
dc.rightsRequired Publisher Statement: © Cornell University. Reprinted with permission. All rights reserved.
dc.subjectservice operations
dc.subjectcustomer satisfaction
dc.subjectservice providers
dc.titleA Service Conundrum: Can Outstanding Service Be Too Good?
dc.typearticle
dc.description.legacydownloadsWalsh19____A_service_conundrum.pdf: 160 downloads, before Aug. 1, 2020.
local.authorAffiliationWalsh, Kate: kmw33@cornell.edu Cornell University


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