Service-delivery Strategies: Three Approaches to Consulting for Hospitality

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https://hdl.handle.net/1813/71918
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Author
Walsh, Kate
Abstract
Effective consulting for hospitality involves going beyond applying mere expertise to solve a client's particular problem to being an empowering expert who focuses on ensuring that clients obtain the tools and resources needed to solve their own problems.
Date Issued
2002-12-01
Subject
service-delivery; service relationships; consulting; hospitality industry
Rights
Required Publisher Statement: © Cornell University. Reprinted with permission. All rights reserved.
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article

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