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dc.contributor.authorTracey, J. Bruce
dc.contributor.authorHinkin, Timothy R.
dc.contributor.authorTran, Thao Li Bui
dc.contributor.authorKingra, Michael
dc.contributor.authorTaylor, Jonathan
dc.contributor.authorThorek, David
dc.description.abstractGiven the importance of well-designed and well-executed training programs, it is important to learn more about the content and design of effective training programs for new employees, particularly those that have been implemented in the hospitality industry. Through a field study assessment of pre-opening training programs that have been implemented by fifteen hotel firms and sixteen restaurant companies, we found that hotels and restaurants spend approximately the same time on pre-opening training for new staff, with the exception of restaurant managers, who receive significantly more days of training than do their hotel counterparts. In addition, there were substantive differences in the amount of pre-opening training based on firm size and whether the company was publicly traded or privately held. We also found that the majority of pre-opening training is designed and delivered by corporate staff, and a balance of active and passive training methods are used for facilitation. Finally, although our survey methodology did not allow us to determine the costs associated with pre-opening training (and therefore the return on these efforts), we noted that the firms used guest satisfaction measures and measured the employees’ content mastery, among other metrics.
dc.rightsRequired Publisher Statement: © Cornell University. Reprinted with permission. All rights reserved.
dc.subjectpre-opening training; new employees; flexibility
dc.titleA Field Study of New Employee Training Programs: Industry Practices and Strategic Insights
dc.description.legacydownloadsTracey46_Field_study.pdf: 4706 downloads, before Aug. 1, 2020.
local.authorAffiliationTracey, J. Bruce: Cornell University School of Hotel Administration
local.authorAffiliationHinkin, Timothy R.: Cornell University School of Hotel Administration
local.authorAffiliationTran, Thao Li Bui: Cornell University
local.authorAffiliationKingra, Michael: Cornell University
local.authorAffiliationTaylor, Jonathan: Cornell University
local.authorAffiliationThorek, David: Cornell University

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