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dc.contributor.authorThompson, Gary
dc.date.accessioned2020-09-12T21:05:39Z
dc.date.available2020-09-12T21:05:39Z
dc.date.issued1996-04-01
dc.identifier.other7740248
dc.identifier.urihttps://hdl.handle.net/1813/71871
dc.description.abstractAction times occur when a shift or break starts on finishes. It is found that the number of action times can be reduced or increased substantially without increasing the amount of unproductive staffing. Reducing the number of action times reduces the managerial burden of schedule implementation, while increasing the number of action times allows for more effective real-time schedule control.
dc.language.isoen_US
dc.rightsRequired Publisher Statement: © Cornell University. Reprinted with permission. All rights reserved.
dc.subjectschedules
dc.subjectservice systems
dc.subjectaction time
dc.subjectstaffing
dc.titleControlling Action Times in Daily Workforce Schedules
dc.typearticle
dc.description.legacydownloadsThompson40_Controlling_action.pdf: 119 downloads, before Aug. 1, 2020.
local.authorAffiliationThompson, Gary: gmt1@cornell.edu Cornell University School of Hotel Administration


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