Tip Levels and Service: An Update, Extension and Reconciliation
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Restaurant managers correctly believe that good tips discourage server turnover, but managers might not know the best ways to boost tips - because improving service quality doesn’t necessarily do it.
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2003-10-01
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tips; tipping; quality of service; restaurants; customer satisfaction; studies
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Required Publisher Statement: © Cornell University. Reprinted with permission. All rights reserved.
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