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Using Expert Systems to Aid Employees' Flexible Benefits Decisions

Author
Milkovich, George T.; Sturman, Michael C.; Hannon, John M.
Abstract
[Excerpt] The authors have conducted one of the few field studies designed to investigate the effects of an expert system on users' attitudes and decisions. It is the first study of the impact of expert systems in which employee benefits and employees are the subjects. Costs of design and development have been examined to offer a sense of what similar applications may cost.
Date Issued
1994-04-01Subject
expert systems; human resources; benefits; decision making
Rights
Required Publisher Statement: Formerly known as the American Compensation Association, WorldatWork has become the recognized global leader among human resources associations in compensation.
Type
article