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dc.contributor.authorLynn, Michael
dc.contributor.authorSturman, Michael C.
dc.contributor.authorGanley, Christie
dc.contributor.authorAdams, Elizabeth
dc.contributor.authorDouglas, Mathew
dc.contributor.authorMcNeal, Jessica
dc.description.abstractThis study examines the effects of server race, customer race and their interaction on restaurant tips while statistically controlling for the customers’ perceptions of service quality and other variables. The findings indicate that consumers of both races discriminate against black service providers by tipping them less than white service providers. Furthermore, this server race effect on tipping is moderated by perceived service quality and dining party size. The theoretical and practical implications of these findings are discussed. Particularly noteworthy is the possibility that the server race effect on tipping represents an adverse impact against black servers that makes the use of tipping to compensate employees a violation of employment discrimination law in the United States.
dc.rightsRequired Publisher Statement: © Wiley. Final version published as: Lynn, M., Sturman, M. C., Ganley, C., Adams, E., Douglas, M., & McNeil J. (2008). Consumer racial discrimination in tipping: A replication and extension. Journal of Applied Social Psychology, 38(4), 1045-1060. Reprinted with permission. All rights reserved.
dc.subjectracial discrimination
dc.subjectconsumer behavior
dc.titleConsumer Racial Discrimination in Tipping: A Replication and Extension
dc.description.legacydownloadsLynn18_Consumer_Racial_Discrimination_in_Tipping.pdf: 4887 downloads, before Aug. 1, 2020.
local.authorAffiliationLynn, Michael: Cornell University
local.authorAffiliationSturman, Michael C.: Cornell University
local.authorAffiliationGanley, Christie: Mississippi College
local.authorAffiliationAdams, Elizabeth: Mississippi College
local.authorAffiliationDouglas, Mathew: Mississippi College
local.authorAffiliationMcNeal, Jessica: Mississippi College

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