Show simple item record

dc.contributor.authorSimons, Tony L.
dc.contributor.authorRoberson, Quinetta
dc.description.abstractThis work examines the aggregation of justice perceptions to the departmental level and the business-unit level, the impact of these aggregate perceptions on business-unit-level outcomes, and the usefulness of the distinction between procedural and interpersonal justice at different levels of analysis. Latent variables analyses of individual-level and department-level data from 4,539 employees in 783 departments at 97 hotel properties showed that the 2 justice types exercise unique paths of impact on employees' organizational commitment and thus on turnover intentions and discretionary service behavior. Business-unit-level analyses further demonstrate paths of association between aggregate justice perceptions, aggregate commitment levels, and the business-unit-level outcomes of employee turnover rates and customer satisfaction ratings.
dc.rightsRequired Publisher Statement: © American Psychological Association. Final version published as: Simons, T., & Roberson, Q. (2003). Why managers should care about fairness: The effects of aggregate justice perceptions on organizational outcomes. Journal of Applied Psychology, 88(3), 432-443. doi:10.1037/0021-9010.88.3.432 Reprinted with permission. All rights reserved.
dc.rights*This article was the recipient of the Cornell University School of Hospitality Administration Research Award for 2004.
dc.subjectjustice perceptions
dc.subjectcustomer satisfaction
dc.subjectorganizational outcomes
dc.subjectprocedural and interpersonal justice
dc.subjectemployee turnover
dc.subjectdiscretionary service behavior
dc.titleWhy Managers Should Care About Fairness: The Effects of Aggregate Justice Perceptions on Organizational Outcomes
dc.description.legacydownloadsSimons11_Why_Managers_Should_Care.pdf: 3003 downloads, before Aug. 1, 2020.
local.authorAffiliationSimons, Tony L.: Cornell University School of Hotel Administration
local.authorAffiliationRoberson, Quinetta: Cornell University

Files in this item


This item appears in the following Collection(s)

Show simple item record