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dc.contributor.authorZhang, Jie J.
dc.contributor.authorJoglekar, Nitin
dc.contributor.authorVerma, Rohit
dc.contributor.authorHeineke, Janelle
dc.description.abstractThis study examines the impact of eco-certifications on two aspects of resource efficiency in hotel operations—operational efficiency and guest-driven efficiency. We analyze the effect of the’s ecoleaf label, which designates hotels that have received eco-certification from any of several organizations. To earn the ecoleaf, the certification must be from a second or third party and must be available for audit. We analyze the relationship between eco-certifications and resource efficiency driven by both operations and customers. Using a large scale dataset from PKF Hospitality Research on the U.S. hotel industry, we found that eco-certified hotels recorded higher operations-driven and customer-driven resource efficiency. While the specific ratios vary according to a hotel’s chain scale, it’s clear that this group of U.S. hotels benefited from earning certification.
dc.rightsRequired Publisher Statement: © Cornell University. This report may not be reproduced or distributed without the express permission of the publisher
dc.subjectresource efficiency
dc.subjectservice coproduction
dc.subjectenvironmental sustainability
dc.titleExploring the Relationship between Eco-certifications and Resource Efficiency in U.S. Hotels
dc.description.legacydownloadsZhang_202014_20Exploring_20the_20relationship.pdf: 677 downloads, before Aug. 1, 2020.
local.authorAffiliationVerma, Rohit: Cornell University

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