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dc.contributor.authorTews, Michael J.
dc.contributor.authorTracey, J. Bruce
dc.date.accessioned2020-09-10T15:27:28Z
dc.date.available2020-09-10T15:27:28Z
dc.date.issued2007-03-01
dc.identifier.other6535316
dc.identifier.urihttps://hdl.handle.net/1813/71141
dc.description.abstractWith the aim of enhancing formal classroom training in interpersonal skills, this study examined the effects of combining classroom training with two on-the-job supplements, namely, self-coaching and upward feedback. The self-coaching system used a workbook containing self-assessments, while the feedback system provided trainees with formal, written feedback on their interpersonal skills. Testing these approaches on a sample of 87 trainees from 75 units of a national restaurant chain, this study found that both approaches may be useful extensions to formal classroom training. Moreover, they were strongest when used together.
dc.language.isoen_US
dc.rightsRequired Publisher Statement: © Cornell University. This report may not be reproduced or distributed without the express permission of the publisher
dc.subjectrestaurants
dc.subjectinterpersonal skills
dc.subjecttraining
dc.titleEnhancing Formal Interpersonal Skills Training through Post-Training Supplements
dc.typearticle
dc.description.legacydownloadsTews_202007_20Enhancing_20formal.pdf: 234 downloads, before Aug. 1, 2020.
local.authorAffiliationTracey, J. Bruce: jbt6@cornell.edu Cornell University


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