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dc.contributor.authorSegarra-Oña, María-del-Val
dc.contributor.authorPeiro-Signes, Angel
dc.contributor.authorVerma, Rohit Ph.D
dc.date.accessioned2020-09-10T15:27:22Z
dc.date.available2020-09-10T15:27:22Z
dc.date.issued2011-12-01
dc.identifier.other6535293
dc.identifier.urihttps://hdl.handle.net/1813/71119
dc.description.abstractAs the number of hotels that are strongly interested in sustainability-related issues increases, the hotel industry is still seeking consensus on how sustainability can be measured and managed. One standard that provides both measurement and policies for sustainability management is ISO 14001, which is being adopted by an ever growing number of hotels, especially in Europe. Using a sample of over 2,000 independent hotels in Spain, this report analyzes the differences between those hotels that have implemented the ISO 14001 standard and those that haven’t. Also considered are the possible effects on the business results of such companies of moderating factors such as company size and the market segment in which the hotel operates. On balance the certified hotels recorded stronger sales and earnings before taxes and depreciation than those that were not certified. Certified hotels in Spain tended to be larger than uncertified properties, and certified hotels in city and beach locations enjoyed considerably stronger performance than those without the certification. The report challenges the often-heard contention that adopting sustainability programs will diminish hotels’ performance. Instead, these data show the reverse to be the case.
dc.language.isoen_US
dc.rightsRequired Publisher Statement: © Cornell University. This report may not be reproduced or distributed without the express permission of the publisher
dc.subjecthotel
dc.subjectISO 14001
dc.subjectenvironmental management certification
dc.subjectstandards
dc.subjectguest satisfaction
dc.titleEnvironmental Management Certification and Performance in the Hospitality Industry: A Comparative Analysis of ISO14001 Hotels in Spain
dc.typearticle
dc.description.legacydownloadsSegarra_Ona_202011_20Enviromental_20managment_20cert.pdf: 751 downloads, before Aug. 1, 2020.
local.authorAffiliationVerma, Rohit Ph.D: rv54@cornell.edu Cornell University


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