Increasing Servers' Tips: What Managers Can Do and Why They Should Do It

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https://hdl.handle.net/1813/71089
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Author
Lynn, Michael
Abstract
Restaurant managers would do well to assist members of their waitstaff to earn larger tips. Although tipping seems beyond management's purview, both research and common sense suggest that good tips mean a satisfied staff, which will improve service levels and reduce turnover.
Date Issued
2004-04-01
Subject
restaurant; tipping; gratuities; customer satisfaction
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Required Publisher Statement: © Cornell University. This report may not be reproduced or distributed without the express permission of the publisher
Type
article

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