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dc.contributor.authorEnz, Cathy A.
dc.contributor.authorVerma, Rohit
dc.contributor.authorWalsh, Kate
dc.contributor.authorKimes, Sheryl E.
dc.contributor.authorSiguaw, Judy D.B.A.
dc.date.accessioned2020-09-10T15:27:00Z
dc.date.available2020-09-10T15:27:00Z
dc.date.issued2010-08-01
dc.identifier.other6535219
dc.identifier.urihttps://hdl.handle.net/1813/71049
dc.description.abstractThis final set of hospitality innovators presents vignettes and brief descriptions of some 23 innovations. While the innovation does not have to be the first or best, in many cases the practices described are either unique or most fully realized. The innovators are grouped by the nature of the innovation, including product originality, interior design, unusual staffing or marketing approach, technology enabled, and human resources. The concepts are as follows (in order of presentation): Ubuntu, L’Ouest Express, Founding Fathers, POSH “Improvisational Cuisine,” Praq, CitizenM, Qbic, Pixel Hotel, Restaurant Freud, Hotel Restaurant Abrona, Dans Le Noir?, Heart Attack Grill, re:vive, MiWorld, Hilton Garden “Ultimate Team Play,” InterContinental TweetMyJOBS, Chick-fil-A Innovation Laboratory, Shangri-La Advanced Hospitality Program, Wendy’s International web-based training platform, W Hotels’ “employee celebrities,” Marriott International’ Diversity Ownership Program, Southwest Airlines’ citizenship program, Wyndham Hotels “Women on Their Way,” and the “alumni” programs of Harrah’s, Microsoft, Deloitte, and Bain & Company.
dc.language.isoen_US
dc.rightsRequired Publisher Statement: © Cornell University. This report may not be reproduced or distributed without the express permission of the publisher
dc.subjecthotels
dc.subjectinnovation
dc.subjectUbuntu
dc.subjectL’Ouest Express
dc.subjectFounding Fathers
dc.subjectPOSH
dc.subjectPraq
dc.subjectCitizenM
dc.subjectQbic
dc.subjectPixel Hotel
dc.subjectRestaurant Freud
dc.subjectHotel Restaurant Abrona
dc.subjectDans Le Noir?
dc.subjectHeart Attack Grill
dc.subjectrevive
dc.subjectMiWorld
dc.subjectHilton Garden “Ultimate Team Play”
dc.subjectInterContinental TweetMyJOBS
dc.subjectChick- fil-A Innovation Laboratory
dc.subjectHilton International
dc.subjectShangri-La
dc.subjectWendy’s International
dc.subjectW Hotels "employee celebrities"
dc.subjectMarriott International’s Diversity Ownership Program
dc.subjectSouthwest Airlines
dc.subjectWyndham Hotels “Women on Their Way”
dc.subjectHarrah’s
dc.subjectMicrosoft
dc.subjectDeloitte
dc.subjectBain & Company.
dc.titleCases in Innovative Practices in Hospitality and Related Services: Set 4
dc.typearticle
dc.description.legacydownloadsEnz_202010_20Cases_20in_20innovative_20Set_204.pdf: 1443 downloads, before Aug. 1, 2020.
local.authorAffiliationEnz, Cathy A.: cae4@cornell.edu Cornell University
local.authorAffiliationVerma, Rohit: rv54@cornell.edu Cornell University
local.authorAffiliationWalsh, Kate: kmw33@cornell.edu Cornell University
local.authorAffiliationKimes, Sheryl E.: sek6@cornell.edu Cornell University


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