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Browsing SHA Articles and Chapters by Subject "quality standards"
Now showing items 1-2 of 2
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Getting Quality Out on the Street: A Case of Show and Tell
(1996-02-01)Hotel employees hear all about quality standards from the general manager and supervisors. But it’s not until managers demonstrate those principles that employees really learn that quality service means. -
The Relationship Between Product Quality and Revenue per Available Room at Holiday Inn
(1999-01-01)Three years of quality and operational performance data from 1,135 franchised Holiday Inn hotels were analyzed to determine the relationship between product quality and operational performance. Hotels with at least one ...
